We're Here to Help

Support Center

Get help with AVIE, report bugs, suggest features, or contact our support team via email or Discord. We're committed to providing you with the best streaming experience possible.

Get in Touch

Multiple ways to reach our support team

Email Support

Our primary support channel

[email protected]

Response Time

Typical response within

24-48 hours

Critical Issues

Security & critical bugs

Priority handling

Help Us Improve AVIE

Your bug reports are invaluable! Every issue you report helps us create a better experience for the entire AVIE community. No bug is too small—we want to hear about it all.

What to Report

  • • Streaming quality issues
  • • Payment or token-related problems
  • • UI elements not working correctly
  • • Performance and loading issues
  • • Any unexpected behavior

How to Report

  • • Email [email protected]
  • • Message us on Discord
  • • Include detailed steps to reproduce
  • • Attach screenshots if helpful
  • • Mention your browser/device
  • • Include any error messages

Support Categories

Choose the category that best matches your needs

Bug Reports

Found a bug? Help us improve AVIE by reporting issues you encounter on the platform.

Streaming issues
Payment problems
UI/UX bugs
Performance issues

Feature Requests

Have an idea for a new feature? We'd love to hear your suggestions for improving AVIE.

New streaming features
Enhanced monetization
Community tools
Creator utilities

Account & Security

Need help with your account, security settings, or wallet integration issues.

Account recovery
Wallet connection
Security settings
Two-factor authentication

Platform Support

General questions about using AVIE, streaming setup, and platform features.

Streaming setup
Earning mechanisms
Community features
MultiStream technology

Frequently Asked Questions

Quick answers to common support questions

How do I report a bug?

Email us at [email protected] or message us on Discord with a detailed description of the issue, including steps to reproduce it, your browser/device information, and any error messages you see.

What information should I include in a bug report?

Please include: detailed description of the issue, steps to reproduce, expected vs actual behavior, browser/device info, screenshots if applicable, and your account details (without passwords).

How quickly do you respond to support requests?

We typically respond within 24-48 hours. Critical bugs and security issues are prioritized and addressed as quickly as possible.

Can I suggest new features?

Absolutely! We encourage feature suggestions from our community. Email us at [email protected] or share your ideas on Discord with detailed descriptions of how the feature would benefit creators and viewers.

Is there a public roadmap for feature requests?

Yes! Check out our roadmap page to see planned features and vote on community suggestions. Your feedback directly influences our development priorities.

How do I get help with wallet integration?

For wallet-related issues, email us at [email protected] or ask on Discord with your wallet type, the specific problem you're experiencing, and any error messages. Never share your private keys or seed phrases.

Still Need Help?

Don't hesitate to reach out! Our support team is here to help you make the most of your AVIE experience. Whether it's a bug, suggestion, or general question—contact us via email or join our Discord community.